A change for the better
We’re excited to share that the Koalafi brand is now here and we have changed our name from West Creek Financial to Koalafi (sounds like “qualify”). We are proud of the exceptional financing products and service we have delivered to businesses and their customers as West Creek. However, we’ve evolved quite a bit as a company since we began back in 2014. Now it’s time for a name that reflects what we do best—help more people get what they need when they need it.
If you are a Koalafi customer, please click here.
The benefits you love aren’t going anywhere
As one of our dealers, you and your customers will still get the same great financing products, benefits, and support that you enjoy today, including:
- Full transparency with upfront details and clear language
- High approval rates
- Easy future leases that encourage repeat purchases
- Credit reporting to help your customers build credit
- Dedicated marketing resources and training for your sales associates
New enhanced benefits to make your experience even better
We’re expanding our services into new channels and offering a wider array of financing products to serve more customers.
You’ll now enjoy:
- Even faster applications that are over 25% shorter
- E-commerce integrations to offer financing in your online checkout flow
- Credit line increases with just a single click
- Marketing materials en Español
- New financing & payment options to serve more customers
But no matter how we evolve, we’ll always make sure you enjoy super-simple and competitive financing products that help you boost sales and strengthen your customer relationships.
What to expect
during the transition
Now that the Koalafi brand is here, you’ll start to see our new name on all your invoicing, billing, and related documents.
We’ll also continue to distribute our helpful marketing toolkits, with Koalafi-branded materials to promote financing to your customers.
Frequently Asked Questions
Koalafi is pronounced like “qualify” (or “koala-fy”) to reflect our commitment to help more people get the things they need. Plus, who doesn’t like koalas?
We’ve grown a lot since we opened our doors in 2014. We’re now serving customers and businesses nationwide with a wide variety of financing products and services. So, it’s time for a fresh look and feel that reflects this growth and conveys our vision for the future.
No, we’ve simply outgrown the West Creek brand. And since we’re the same company, neither you nor your customers will need to sign any new contracts or agreements for your existing services.
Your customers can still expect the same simple and transparent financing solutions and service. If they have open leases or available funds, they will still be able to access those as they do today. We will share more information with customers in separate communications. You can also view customer FAQs at westcreekfin.com/hellokoalafi
Not at this time. We will provide you with a new link once the transition is complete, however your existing “apply” link will also work for a period of time. We will be sure to let you know well in advance of any changes to your existing “apply” link.
Yes! You can expect to receive fresh new marketing materials with the Koalafi name and brand elements in early to mid-September. After the transition, you should replace any West Creek digital or in-store materials with your new Koalafi ones.
It will have a fresh look featuring the Koalafi brand. However, the navigation flow and features will be familiar. You can access the new portal at dealer.koalafi.com
No. You do not need to sign a new agreement because of this change.
You can continue to contact us at the same number and hours as you always have. You can send us a chat through the portal or contact us via phone 24/7:
- Lease-to-own only merchants: (844) 238-6500
- Loan merchants: (800) 355-1303
Your customers can contact support by calling the following numbers:
- Lease-to-own customers: (844) 937-8275
Mon-Fri 8:00 am – 9:00 pm, Saturday 8:00 am – 8:00 pm
- Loan customers: (800) 677-2705
Mon-Fri 9:00 am –5:00 pm
There are no changes that you need to make to receive funding from Koalafi. It will follow the same process as it did with West Creek.
Not yet! *crosses fingers*